Data Deletion

How to request deletion

1. Disconnect the provider in zapIQ. An authorized workspace administrator can disconnect Google Ads or Meta Ads from the Destinations or Integrations area.
2. Or email us. Send the request from your work email address to contact@zapiq.in with the subject “Data deletion request”.
3. Identify the connection. Include your organization name, provider, zapIQ workspace, and relevant advertising account identifier. Do not email a password, access credential, or OAuth token.
4. Complete verification. We may verify your identity, role, organization, and authority to control the connected account before acting.
5. Receive confirmation. We will confirm completion or explain any limited data category that must be retained and why.

What happens after disconnecting

After an authorized disconnect or verified deletion request, zapIQ will:

• stop future reads, uploads, refreshes, and measurement requests through that connection;
• revoke or remove stored provider credentials and OAuth tokens;
• suspend, close, remove, or strip uploaded members from zapIQ-created uploaded audiences as supported by Google or Meta;
• delete applicable provider-derived personal data and transient audience artifacts; and
• record the completion for security and audit purposes.

Information we may retain

We may retain limited records where required for billing reconciliation, fraud prevention, security investigations, dispute handling, audit, contractual obligations, or applicable law. Retained records remain protected, are not used to continue advertising activity, and are deleted when the relevant requirement ends.

Meta data-deletion requests

This page is zapIQ's public deletion-instructions URL for Meta-connected accounts. A request sent through Meta's app-deauthorization or data-deletion process is handled under the same workflow. You may also contact us directly if you need help identifying the request.

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